Refund Policy

Our commitment to fair and transparent refund practices for customers in Saudi Arabia and around the world.

Refund Policy for Saudi Arabia Customers

Customers located in Saudi Arabia are protected under Saudi consumer protection regulations. Your rights include:

• Full refund within 14 days of purchase if you have not used any paid services (credits or Pro analyses)
• Pro-rated refund for unused portions of annual subscriptions, in accordance with Saudi e-commerce regulations
• Refund for technical failures that prevent you from accessing paid services, subject to verification
• Right to cancel recurring subscriptions at any time with immediate effect, without penalty
• Clear disclosure of all fees and charges before purchase — no hidden costs

Refund Policy for International Customers

For customers outside Saudi Arabia, the following refund policy applies:

• Full refund within 7 days of purchase if no services have been used
• Pro-rated refund for annual subscriptions within the first 30 days, based on unused portion
• No refunds for monthly subscriptions after the first 7 days, except in cases of verified technical failure
• Credits are non-refundable once purchased but do not expire
• Refund requests for technical issues must be submitted within 14 days of the incident

How to Request a Refund

To request a refund, contact our support team with your account email and transaction ID. We process refund requests within 3 business days for Saudi customers and 5-10 business days for international customers. support@prohunt.io